London Waste Removal Privacy Policy
This Privacy Policy explains how London Waste Removal collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all London Waste Removal customers and service users within our operating areas in and around London, including those who contact us by phone, email, online forms, or in person.
Who We Are
London Waste Removal is a waste collection and disposal service provider operating in London and surrounding areas. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act, we act as the data controller in respect of the personal data we collect and process about you.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us, make an enquiry, or use our services:
Contact details, such as your name, address, email address, and telephone number, so that we can communicate with you and attend your property.
Booking and service information, such as details of the waste removal services you request, property access notes, preferred dates and times, and any specific instructions you give us.
Billing and payment information, such as invoice details, partial payment identifiers, and records of amounts owed and paid. Where payments are processed by a third-party payment processor, we do not receive or store full card details.
Communication records, such as emails, messages, and notes from telephone calls, including any queries, feedback, or complaints you submit.
Technical and usage data, such as your IP address, approximate location, device identifiers, and details about how you access and use our website, where collected through standard website logs and similar technologies.
Marketing preferences, such as whether you wish to receive marketing communications from us and your preferred methods of contact.
How We Collect Your Data
We collect personal data directly from you when you contact us by telephone, email, our website contact or booking forms, or in person. We may also collect information when you interact with our website, including when you submit an enquiry, request a quote, or sign up to receive updates.
In some cases, we may receive personal data about you from third parties where they are booking services on your behalf, such as letting agents, landlords, property managers, or other intermediaries. In such cases, we rely on them having the appropriate authority to share that information with us.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on the following lawful bases:
Contract: where processing is necessary to enter into or perform a contract with you, for example to provide waste removal services, arrange bookings, issue invoices, and manage payments.
Legal obligation: where we are required to process your data to comply with our legal and regulatory obligations, including record keeping, tax, and accounting requirements.
Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This may include day-to-day business operations, responding to general enquiries, improving our services, and keeping appropriate business records.
Consent: where you have given your consent, for example to receive electronic marketing communications. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including handling enquiries, preparing quotes, accepting bookings, attending at collection addresses, and carrying out waste removal and related services.
To manage payments and accounts, including issuing invoices, taking payment, processing refunds, and maintaining financial records.
To communicate with you, including responding to your enquiries, confirming bookings, providing service updates, and dealing with any complaints or feedback.
To manage our business operations, including internal record keeping, auditing, service improvement, staff training, and quality control.
To send marketing communications, where permitted by law and where you have not opted out, about services, offers, or updates that may be of interest to you.
To comply with our legal obligations and to protect our rights, property, and safety, including preventing and detecting fraud or misuse of our services.
Data Retention
We will retain your personal data only for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In general, we keep customer and booking records for a period that allows us to respond to enquiries or disputes, demonstrate that we have performed our services properly, and meet our legal obligations. When personal data is no longer required for these purposes, we will delete it securely or anonymise it so that it can no longer be associated with you.
Sharing Your Personal Data and Processors
We may share your personal data with trusted third parties where necessary for the operation of our business and the provision of our services, including:
Service providers who act as data processors on our behalf, such as IT support, website hosting, email and communications services, and payment processing providers.
Professional advisers, such as accountants, auditors, and legal advisers, who require access to certain records to provide their services to us.
Regulatory and enforcement bodies, public authorities, or law enforcement agencies, where required by law or where we believe it is necessary to protect our rights or the rights of others.
We require all processors and third-party recipients of personal data to respect the security of your data and to treat it in accordance with applicable data protection laws. They are not permitted to use your personal data for their own purposes and may only process it for specified purposes and in accordance with our instructions.
International Transfers
Our core data processing activities are carried out within the United Kingdom or European Economic Area. If we ever need to transfer personal data outside these regions, we will ensure that appropriate safeguards are in place to provide a level of protection equivalent to that provided by UK data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage solutions, and staff awareness of data protection responsibilities. While we strive to protect your personal data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, these include:
The right of access: you have the right to request a copy of the personal data we hold about you and information about how we process it.
The right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data.
The right to erasure: in certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected.
The right to restriction of processing: you may request that we limit the way we use your personal data in certain situations.
The right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, and you may always object to direct marketing.
The right to data portability: in some circumstances, you may request that we transfer your personal data to you or to another service provider in a structured, commonly used, and machine-readable format.
If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding and will respond within the time limits set by law.
Marketing Communications
We may send you marketing communications about our services where we have a lawful basis to do so. You can ask us to stop sending you marketing messages at any time by contacting us or following any opt-out instructions included in the communication. If you opt out of marketing, we may still need to contact you for administrative or service-related purposes.
Contacting Us and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact London Waste Removal using the contact details provided on our customer communications and website.
You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we have used your data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be published in the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
